Citadel Servers reviewed.
Survival game host where support staff will literally join your server to fix problems.
Score breakdown — three components, weighted
Updated monthly · See methodologySupport staff have spent 8+ hours on single tickets, logged into game servers with customers to test configurations, and provide 24/7 live chat availability - even at 3am. This level of hands-on help is rare in the industry.
The positive reviews are remarkably detailed, describing support experiences that go far beyond industry norms. A 69% satisfaction score suggests some inconsistency, but the enthusiastic customers describe genuinely exceptional service.
“I decided to go with Citadel with hosting my Arma 3 dedicated server after hearing great reviews. I initially had trouble setting up the server due to my own inexperience, breaking a few things on my end.So I decided to make a ticket. Luckily the support agents were quick to respond with relevant information, and in a day I had a professional response in which the technician troubleshooted my server and removed some broken mods that I had added, even providing screenshots from the Arma 3 Launcher Client to illustrate their points, and even going so far as to make a few changes to aid server stability.Majorly majorly impressed with Citadel's support.”
— MZ · verified review“Anytime there is an issue with my server, my issues get handled so QUICKLY! Cully is the best!”
— Honie Honie · verified review“Exceptional Customer service. They really take the time to investigate any issues and resolve them quickly. A+”
— Mitch · verified review“Great staff who were a massive help setting up both of my ARK servers! 10/10 Would keep using them!”
— Huntress · verified review